Three services.
Three operational contexts.
Each is designed for a specific kind of organisation and a specific kind of challenge. We do not adapt generic AI packages — we build around your context from the start.
← Back to HomeHow every engagement begins
Operational Review
We learn your current workflows, staff routines, and the specific information bottlenecks that slow daily service before anything else.
Scope Agreement
We define the precise workflow stream, success metrics, and support timeline in writing before any implementation begins.
Pilot Rollout
We configure the AI tool, prepare content or consent frameworks, and deploy in a single bounded stream with our team present.
Supported Use & Review
We accompany the implementation through a defined period, document findings, and present an honest assessment of outcomes.
Hospitality Front Desk Assistant
A conversational AI assistant placed at hotel front desks and serviced apartment reception counters. Staff use it to find answers about local attractions, transport logistics, and house rules quickly — drawing from the property's own approved content. Every guest interaction remains under staff authority.
Key benefits
- Faster, more consistent answers during peak check-in periods
- Staff confidence when handling complex local knowledge queries
- Content drawn exclusively from your property's approved materials
- No guest data stored by the AI tool
- Staff retain full authority over every guest interaction
Process
- 01. Property content audit and knowledge base preparation
- 02. AI tool configuration for your specific property
- 03. Staff training sessions (in-person, Cantonese/English)
- 04. One month of accompanied use during peak periods
HK$1,180
Retail Staff Coaching Support Through Video Analysis
A coaching-support service that reviews consented recorded interactions from retail floors, highlights representative moments for training managers, and produces a monthly written coaching memo for store leads. Privacy and consent boundaries are respected throughout. Suited to national retail chains and luxury brand stores.
Key benefits
- Consistent coaching input across multiple store locations
- Monthly written memo store leads can use in existing team routines
- Consent documentation handled as part of scope
- Quarterly review of coaching themes for management visibility
- PDPO-aligned data handling throughout
Process
- 01. Consent documentation and staff briefing
- 02. Pilot deployment in one store location
- 03. Monthly AI-assisted analysis and written coaching memo
- 04. Quarterly coaching theme review with store management
HK$2,980
Regional Service Centre AI Augmentation
A programme for organisations running regional service centres — claims processing, back-office shared services, customer operations — that brings AI support to document handling, case triage, and written correspondence preparation, all under human review. Suited to shared service groups of 100 to 500 staff.
Key benefits
- Reduced handling time for document-heavy case streams
- More consistent written correspondence quality
- Human review maintained at every stage of the AI workflow
- Documented scaling path for additional streams post-pilot
- Five-month supported implementation with written reporting
Process
- 01. Operational review of existing service centre workflows
- 02. Pilot stream selection and scope agreement
- 03. AI tool configuration and staff training
- 04. Five-month supported implementation with monthly reporting
- 05. Scaling guidance documentation for additional streams
HK$4,580
Compare the three services
| Aspect | Front Desk Assistant |
Retail Coaching Support |
Service Centre Augmentation |
|---|---|---|---|
| Starting price | HK$1,180 | HK$2,980 | HK$4,580 |
| Organisation type | Boutique hotels, serviced apartments | National retail chains, luxury brands | Shared service groups 100–500 staff |
| Implementation timeline | 4–6 weeks incl. 1 month support | Ongoing monthly + quarterly review | 5-month supported programme |
| Consent documentation | Not required | Included | Included |
| Staff training included | |||
| Monthly written reporting | — | ||
| Scaling guidance | — | — | |
| Best for | Fast guest info access | Systematic coaching at scale | Document-heavy back-office ops |
Across all three services
PDPO Alignment
Every service is designed in accordance with Hong Kong's Personal Data (Privacy) Ordinance. We consult the PCPD's guidance on AI and personal data before configuring any tool.
Human Authority Preserved
No AI output bypasses staff review before affecting a guest, customer, or document. This is built into the workflow architecture, not dependent on individual staff discipline.
Documented Deliverables
We provide written documentation of the AI workflow at the close of every engagement. Your team can maintain, retrain on, and build from it without our continued involvement.
Structured Training
Training is conducted in person where possible, in English and Cantonese as needed. We focus on practical confidence rather than theoretical understanding of AI technology.
Pre-Agreed Metrics
Success criteria for each engagement are defined in writing before implementation begins. We report against those criteria honestly, including when results fall short.
Data Minimisation
We use only the data the service requires. We do not build analytics layers, aggregate databases, or any data collection beyond what the specific workflow needs to function.
Not sure which service fits your situation?
Write to us with a brief description of your organisation and the operational challenge you are working with. We will let you know honestly whether one of our services is a good match.
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